Terms and Conditions of Use

Terms and Conditions of Use of Sakrobe Application

These terms and conditions constitute an official agreement “contract” between Mohamed bin Saleh Alharethi Contracting Est., owner of Sakrobe trademark, “Sakrobe”, and the users of the application (clients and service providers). These user conditions govern your use of Sakrobe application, an electronic platform combining home maintenance online delivery service and the clients using the applications. Sakrobe allows home maintenance online service providers to contact the users of the application and provide services to them as per the application. By using the services provided by Sakrobe application, you agree to this contract and its provisions. Therefore, you shall not use the application in case you do not agree to the terms and conditions included in this contract. Sakrobe is entitled to amend or change these terms and conditions without prior notice. It is your responsibility as a user to regularly refer to the terms and conditions of use to review updates on these terms and conditions, by visiting www.sakrobe.com. We would also like you to review our privacy policy to know more about how Sakrobe uses the information provided by application users. Right to Information You acknowledge and guarantee the following:

• Your access to the services of Sakrobe has never been suspended, and you have never been denied an access at any time.

• You are not a competition to Sakrobe, and you do not provide any product as competition to the services of Sakrobe

• You have the full legal capacity to enter this contract, without violating any law or contract. Assurances and Guarantees: You acknowledge and guarantee that:

• You shall abide to all laws and regulations applicable in KSA

• You shall provide Sakrobe with information that is correct, accurate and regularly updated.

• You shall review and adhere to any notifications sent through Sakrobe with regards to the service provided by Sakrobe application.

• You shall not re-issue sub-licenses, nor issue, publicise, transfer, distribute, offer, sell or re-classify the services of Sakrobe. Otherwise, you would have transferred or commercially exploited the service, except as allowed under this contract.

• You shall not use the information, content or any data accessed or acquired through the services of Sakrobe for any purpose other than your personal use. You shall use the application and its services for your personal purposes only, and that you will not sell the service to any third party (including but not limited to providing any service any other person).

• You shall use the service or the application for legitimate purposes only, and you shall not use the services to send or store any illegal substances or for fraud purposes.

• You shall not use the services or the application to harm, harass or disturb anyone.

• You shall not hinder the correct operation of Sakrobe application.

• You shall not damage the service or the application in any form.

• You shall not copy or distribute the application or any other content without written authorization from Sakrobe

• You shall provide all evidence to your identity in accordance with Sakrobe.

• When ordering home maintenance service via SMS, usual fees of such SMS shall apply.

• Sakrobe is entitled to reject providing the service or use of application without reason

• You shall not cancel the service upon the arrival of the service provider to deliver the service. You are only entitled to cancellation of service within five minutes after placing the order. Any cancellation, for any reason, after the 5 minutes will result in a fee of SR 50 for cancellation. Scope of License Sakrobe grants you a non-exclusive license that is non-assignable and non-transferable to receive services and use them for personal purposes only (not for commercial use) under this agreement. Therefore, you shall:

• Not sell, assign, rent, sub-license these services to another third party.

• Not modify, adapt, merge, translate, decompile or reverse engineer the design of Sakrobe application or any other form of limitation or attempt to acquire the source code or design the services, or any text, multimedia (images, audios, videos), data or any other information provided by Sakrobe or the third party of the service.

• Not delete, change or edit any of the copyrights and other forms of official notifications included in the services.

• Not deliberately transfer or distribute the services, or allow the download of services for purposes not specified herein.

• Not claim the grant of services or allow their access to any person. Intellectual Property Rights

• All intellectual property rights of these services all related materials or content (including any content presented or listed) is the property of Sakrobe.

• You shall not reproduce or allow any person to use, reproduce services or trademarks as appearing in the services. Prices Prices of each service show after order. Prices might vary from one area to another and as per the time of order and availability of service providers within search zone. There no fixed prices for home maintenance services. As per shade installation, there is a list of prices based on area, measurement and location. Payment

• Sakrobe is entitled to enforce any new fees for using the application, the services, or both.

• If Sakrobe decides to enforce new fees, you will be notified and allowed to choose whether to continue with the contract or terminate it.

• Sakrobe may change or update prices from time to time. You are responsible to know current prices of the online home maintenance service order.

• You shall pay the cost of the online home maintenance service order to the service provider in cash upon delivery of service. You are responsible for paying the whole sum of fees in their due time. You acknowledge that any amount of money received cannot be redeemed.

• You acknowledge that you will abide to the cost of Sakrobe service provider, which is guaranteed by Sakrobe to be accurate and of high quality. You agree that the cost calculated by Sakrobe service providers is the one made at each maintenance process and visit.

• You acknowledge and accept that, in all cases, when spare parts are provided by the service provider, Sakrobe does not give any warranty for the spare parts, and warranties shall be provided to you by the seller or the service provider, in case the service provider is the seller of these parts. You commit to paying the cost of the main parts only to the service provider, such costs appear in the application for the type of service ordered and the spare parts used. Compensation As you accept the Terms of Use and use the application or the service, you accept to defend Sakrobe and all its affiliated companies and licensed bodies, including all officials, managers, staff, lawyers and agents, and that you shall not harm them, and not to sue them for any cost, damages, losses, liabilities and expenditures (including lawyer fees, for example), resulting from or connected to the following:

• Your violation to any condition in the terms of use here in, or any other law or regulation, whether referred to in these terms and conditions of use or not.

• Your violation of any other person’s rights, including home maintenance service providers under the application.

• Your use or misuse of the application or service. Legal Liability

• Information, recommendations and services provided to you through the website, service and application are for general knowledge only and do not constitute an advice.

• Sakrobe will maintain as much as possible the correctness and update of the website, application and the content of both. However, Sakrobe does not guarantee that (the contents) of the website or the application are free of mistakes, faults, malware, or viruses. It also does not guarantee the correctness and accuracy of the website or application.

• Sakrobe does not bear any liability for any damage resulting from the use (or the inability to use) the website or the application, including damages of malware and viruses. Sakrobe does not bear any liability for false or incomplete information, website or application, unless such damage is a result of Sakrobe’s deliberate misconduct or negligence.

• Sakrobe does not bear any liability for damage resulting from the use (or inability to use) electronic communication media with the website or the application, including, for example, damage resulting from not receiving or late delivery of communications or third party manipulation of communications.

• Service providers are liable for the quality of online home maintenance service ordered through the application or service.

• Sakrobe does not accept, under any circumstances, liability related to on-road assistance services provider by service providers.

• Sakrobe does not accept liability for any acts, behaviour or negligence, on the part of the service provider.

• Any complaints regarding on-road assistance services shall be submitted against the service provider. Modification of Services:

Sakrobe is entitled to do the following at any time:

• Modifying services or any related materials and/or suspending services.

• If Sakrobe decides to suspend its services, it replaces, at its own will, the services with other similar materials. Scope of Liability

• Sakrobe does not provide any clear or implied warranties related to the services. Services are provided “as they are”.

• Sakrobe is not liable by law for any type of warranty, including and not limited to warranties of fitness for a particular purpose, conditions of merchantability, and property sale rights.

• Sakrobe does not guarantee the accuracy, content, timing or results of services received by the user.

• Sakrobe or any of its agents, licensees, affiliates shall not be liable, in no event, for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use or failure to use or access services (including for example, damages arising from loss of profit, work delay, loss if work information or any other financial losses).

• Security

• You acknowledge to you are solely liable for the privacy of services. And you are solely responsible for their use by any other person through your account. Links to Third Party Websites During the use of the website and service, links to website operated and owned by third parties may be provided for your reference only. Such links transfer you outside the application, website and service, and they are beyond the control of Sakrobe.

• While using the website, application or service, you might contact or buy products or services or participate in promotions provided by third party service providers through links on our website, application or service. These inks transfer you out of the website, application or service. Sakrobe has no control over such links. These websites have their own terms of use and privacy policies. Sakrobe is not liable for any content or activities of such websites. You visit these websites at your own risk.

• Please note that such other websites might send your identification files to users, collect information or request personal information. We advise you to check their terms of use and privacy policy before using them. Contract Period and Termination:

• The contract is effective between you and Sakrobe is open-ended. You may terminate the contract at any time by uninstalling the application on your smartphone, thus suspending your use of the application and service.

• Sakrobe is entitled to terminate the contract immediately and at any time (by suspending your use of the application and service), in case of the following:

• You breach or violate any term of use

• Sakrobe believes you are misusing the application or service

• Sakrobe is not entitled to send you any prior notification before termination of contract. Invalidity of one or more part of this agreement

• The invalidity of any term of these terms of use does not affect the validity of other terms. • If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that is deemed acceptable by both parties, and the remainder of this contract shall continue in effect. Modification of Service and Terms of Use

• Sakrobe is entitled to modify or replace any term of use, change a service, application or suspend or terminate any or both of them (including but not limited to providing any feature, data or content) at any time. Notification shall be published on the website or sent through the application or service or via email.

• Sakrobe may enforce controls over certain features or services, and it may limit your access to parts of the service without prior notification or liability. Notification Sakrobe may send notification through the service or application, your registered email, or SMS to your mobile phone, or mail to your address. Governing Law and Resolution of Disputes These terms of use are governed by the laws applicable in the Kingdom of Saudi Arabia. All disputes arising from the terms of use or related to them or breach to the terms or termination or execution or interpretation or validity or the use of the website, service or application shall be resolved under the law of Saudi Arabia. .


Privacy Policy Privacy Policy of Sakrobe Application

Personal Information Sakrobe may collect personal information in different ways, not limited to visiting the application, through subscription, filling applications, surveys, and other activities, services, features and sources provided in the application. We may ask users to identify full names, provide emails, phone numbers, address, and twitter account. Non personal information: Sakrobe may collect information on the activity of users’ interaction with the application. This information is not related to the identity of the user, but may include the type of smartphone and technical information on communication methods used on the application, as the internet service provider and other similar information. How do we use the information we collect Sakrobe collects and uses personal information of users for the following purposes:

• Enhancing the quality of service: your personal information help us to easily respond to your request submitted to client service and support in a more effective way.

• Enhancing the application: we continuously seek to enhance the promotions provided through the application or the website based on the information and comments we receive from you.

• Sending regular emails: the email address registered by the user will be used to send information and updates related to their requests. They may also be used to respond to enquiries and other requests and questions. If the user decides to join newsletter service, they will receive emails including news and updates on Sakrobe and information on the application. If the user wants to cancel registration for UK coursework service, they may contact us through the application or the website. How we protect personal information We maintain reasonable administrative, technical and physical safeguards to help protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of personal information you provide on the website including username, password, information related to your transactions and data stored on the website. All exchanges of sensitive and personal data between Sakrobe and its users is done through protected channels that encrypted and protected by accredited digital methods. Sharing Personal Information We, at Sakrobe, do not sell personal information of users to other parties. We may share demographic information that is not related to personal information of visits or users with our partners, affiliates, advertisers for the purposes described above. We may hire a third party service provider to facilitate our work and manage activities on our behalf, like sending newsletters, surveys. We may share your information with this third party within the limitation of the specific purposes if you consent to it. Third Party Websites Users may find advertisements or other contents on our application that bear links to websites and services of our partners, importers, advertisers, sponsors, licensees, or other third party entities. Please note that we do not control the content or links appearing on these website and we are not responsible for the practices of such websites. In addition, these websites and services may continuously change. And these websites and services have their own privacy policy and client policy. Browsing and interacting with any other website, including those who bear links to our application, are under their own terms and policies. Modifications of the Privacy Policy Sakrobe is entitled to update its privacy policy at any time. When it does, users shall review the date of the update shown at the bottom of this page. We will send an email with the updates, so we encourage users to review the privacy policy regularly to view changes to protect person information we collect. The user shall acknowledge and agree to their responsibility to review the privacy policy regularly and be aware of modifications. Accepting Terms of Use By using this application, you consent to the privacy policy applied and terms of use governing the use of this application. If you do not agree with this policy, you shall not use the application. You acknowledge that continuing to use the application after announcing modifications to these policies or terms of use is considered a consent to these modifications.